Professional Certifications
Formally trained and certified in virtual assistance skills for the digital age.
ALX Certified
Virtual Assistant Skills in the Digital Age
Successfully completed an intensive 8-week program covering essential virtual assistance skills, digital tools, and professional best practices.
Issued June 10, 2025
HubSpot Certified
Email Marketing Certification
Certified in email marketing best practices, including campaign strategy, segmentation, automation, deliverability, CAN-SPAM and GDPR compliance, and performance optimization through A/B testing.
Email campaign design & automation
Audience segmentation & personalization
CRM & ESP tool integration
Performance analytics & optimization
Klaviyo deliverability certificate
Klaviyo Deliverability Certification
Issued by Klaviyo – June 2025
Demonstrated expertise in email deliverability best practices, including inbox placement, sender reputation, list hygiene, authentication protocols (SPF, DKIM, DMARC), and strategies to optimize engagement and reduce bounce/spam rates. Gained hands-on knowledge of Klaviyo’s tools to monitor performance and maintain high email deliverability standards.
Issued by Klaviyo – June 2025
Demonstrated expertise in email deliverability best practices, including inbox placement, sender reputation, list hygiene, authentication protocols (SPF, DKIM, DMARC), and strategies to optimize engagement and reduce bounce/spam rates. Gained hands-on knowledge of Klaviyo’s tools to monitor performance and maintain high email deliverability standards.
Oracle Cloud Infrastructure 2025 AI Foundations Associate (1Z0-1122-25)
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Issued by Oracle, 2025
Demonstrates foundational knowledge of AI and machine learning concepts, as well as how AI solutions are designed, trained, and deployed on Oracle Cloud Infrastructure (OCI).
Includes understanding of AI models, supervised vs. unsupervised learning, data preparation, and ethical considerations in AI implementation.
Demonstrates foundational knowledge of AI and machine learning concepts, as well as how AI solutions are designed, trained, and deployed on Oracle Cloud Infrastructure (OCI).
Includes understanding of AI models, supervised vs. unsupervised learning, data preparation, and ethical considerations in AI implementation.
Key Skills Gained:
- AI & ML fundamentals
- OCI AI Services
- Use cases for automation and intelligent workflows
- Responsible AI and data ethics
- Cloud-based model deployment concepts
Make Foundation Certification
Successfully completed the Make.com Foundation Certification, demonstrating foundational expertise in visual automation and integration using Make. This certification validates my ability to design, build, and manage automated workflows that streamline business processes, reduce manual tasks, and improve productivity.
Successfully completed the Make.com Foundation Certification, demonstrating foundational expertise in visual automation and integration using Make. This certification validates my ability to design, build, and manage automated workflows that streamline business processes, reduce manual tasks, and improve productivity.
Key Areas of Competence:
- Creating and managing scenarios (automated workflows)
- Connecting and integrating apps and services
- Understanding of triggers, actions, and filters
- Real-world problem solving using automation
- Visual mapping of business processes with logic-based conditions
This certification reflects my strong grasp of no-code automation and my ability to implement scalable solutions for clients and teams.
Make.com Basics Certification
Achieved the Make.com Basics Certification, showcasing expertise in workflow automation, scenario design, and seamless app integrations. This certification highlights my ability to build and optimize smart automation solutions that eliminate repetitive tasks, increase operational efficiency, and drive scalable business growth.
Achieved the Make.com Basics Certification, showcasing expertise in workflow automation, scenario design, and seamless app integrations. This certification highlights my ability to build and optimize smart automation solutions that eliminate repetitive tasks, increase operational efficiency, and drive scalable business growth.
Project Highlights
Project: Client Onboarding Workflow in Asana
Designed and implemented a complete client onboarding workflow in Asana to streamline the process of bringing new clients on board. The project included setting up structured stages from contract signing to post-kickoff follow-up, with clearly defined tasks, due dates, and dependencies.
Designed and implemented a complete client onboarding workflow in Asana to streamline the process of bringing new clients on board. The project included setting up structured stages from contract signing to post-kickoff follow-up, with clearly defined tasks, due dates, and dependencies.
Key Highlights:
- Created a reusable onboarding template with six stages: Contract & Documentation, Welcome & Orientation, Account Setup, Kickoff Preparation, Kickoff Execution, and Post-Kickoff Follow-Up.
- Added custom fields such as Status, Priority, Client Name, and Task Type for clear tracking and accountability.
- Organized tasks with realistic timelines and dependencies to ensure a smooth, step-by-step onboarding experience.
- Delivered a professional workflow that demonstrates strong project management, task organization, and process optimization skills.
Impact: This project showcases my ability to set up efficient systems in Asana, ensuring no steps are missed, tasks are completed on time, and clients receive a consistent onboarding experience.
Project: AI Customer Support Agent for Techease
Developed an intelligent AI agent for Techease Solutions that streamlines customer support and improves response time. The agent is trained on company knowledge and FAQs, enabling it to:
Developed an intelligent AI agent for Techease Solutions that streamlines customer support and improves response time. The agent is trained on company knowledge and FAQs, enabling it to:
- Respond instantly to customer inquiries via chat and email.
- Provide accurate, context-aware answers about services, pricing, and support processes.
- Reduce manual workload by automating repetitive customer queries.
- Ensure consistent, professional, and timely communication with clients.
Skills & Tools Used: AI Chatbot Development, Knowledge Base Training, Automation, Email Integration
Impact: Improved customer response efficiency, minimized human intervention for repetitive tasks, and enhanced overall client experience.
Project: Automated Real Estate Client Onboarding System
I built a complete client onboarding automation for a real estate company using Make.com, Google Forms, Google Sheets, Google Drive, and Gmail.
📍 How it works:
- A prospect fills out a Real Estate Onboarding Form.
- The submission is automatically captured in Google Sheets.
- A new client record is created and stored in the system.
- A dedicated Google Drive folder is generated for each client to organize documents.
- An automated welcome email is sent to the client via Gmail, ensuring immediate engagement.
⚡ Impact:
This automation eliminates manual data entry, organizes client records instantly, and ensures every new client receives a professional onboarding experience — saving real estate founders and agents hours of repetitive work.
This automation eliminates manual data entry, organizes client records instantly, and ensures every new client receives a professional onboarding experience — saving real estate founders and agents hours of repetitive work.
Tools Used: Make.com, Google Forms, Google Sheets, Google Drive, Gmail
Project: Mini Blog Setup & Management in WordPress
Overview:
I created a professional mini blog website using WordPress to showcase how Virtual Assistants can help founders and busy professionals build and manage an online presence.
I created a professional mini blog website using WordPress to showcase how Virtual Assistants can help founders and busy professionals build and manage an online presence.
Problem:
Many founders and business owners want to share insights, showcase their expertise, or connect with their audience, but they often don’t have the time or technical know-how to set up and maintain a WordPress site. Without a professional presence, they miss opportunities to attract clients and build authority.
Many founders and business owners want to share insights, showcase their expertise, or connect with their audience, but they often don’t have the time or technical know-how to set up and maintain a WordPress site. Without a professional presence, they miss opportunities to attract clients and build authority.
Solution:
I set up and customized a WordPress website with:
I set up and customized a WordPress website with:
- A clean, responsive theme suitable for professionals and entrepreneurs
- Essential pages (Home, About, Blog, Services, Contact)
- Blog functionality with the first published posts
- SEO-friendly formatting and structure for visibility
- Featured images and consistent styling for brand credibility
Result:
The site provides a professional hub for content, services, and contact — exactly what busy founders need without having to handle the tech themselves. It demonstrates how I can help clients:
The site provides a professional hub for content, services, and contact — exactly what busy founders need without having to handle the tech themselves. It demonstrates how I can help clients:
- Build and manage a WordPress website
- Publish and format blog posts
- Keep their online presence updated and professional
- Save time by outsourcing content management to a VA
Takeaway:
This project shows that I don’t just support clients with admin and automation, but also with WordPress website setup and management — giving them a complete digital support system to focus on growing their business.
This project shows that I don’t just support clients with admin and automation, but also with WordPress website setup and management — giving them a complete digital support system to focus on growing their business.
📌 Project: Real Estate Lead Capture & Autoresponder Automation
Description:
Designed and implemented an automation system for real estate businesses using Make.com, ensuring no potential leads go unnoticed. The workflow connects Google Forms, Google Sheets, Airtable, and Gmail to streamline the lead intake process and improve client communication.
Designed and implemented an automation system for real estate businesses using Make.com, ensuring no potential leads go unnoticed. The workflow connects Google Forms, Google Sheets, Airtable, and Gmail to streamline the lead intake process and improve client communication.
Process:
- Google Form Integration: Captured buyer and seller inquiries through a custom form.
- Google Sheets Sync: Automatically logged responses into a linked Google Sheet for easy tracking.
- Airtable CRM Update: Created records in Airtable to maintain an organized lead database.
- Instant Autoresponder: Triggered a personalized Gmail response to acknowledge inquiries immediately, keeping leads engaged and reducing response delays.
Impact:
- Saved real estate agents valuable time by eliminating manual data entry.
- Improved client experience with instant acknowledgment of inquiries.
- Created a scalable, repeatable system that can be applied to multiple real estate businesses.
Tools Used: Make.com, Google Forms, Google Sheets, Airtable, Gmail
Created a centralized Project Management System in Airtable for Dr. Amanda Reeves, a busy Health Tech founder.
The system allowed her to:
- Track multiple internal and client-facing projects
- Assign team members
- Monitor work hours
- Track milestone progress across departments
- Easily export and report from Airtable
Also handled routine data entry, updates, and minor automations, such as:
- Auto-status updates on project completion
- Filtered views for “In Progress” or “Pending” tasks
- Automated alerts (via Airtable automations)
Project Title: Client Follow-Up Management.
Description:
Created a client follow-up tracking system to organize and prioritize client communications. Built a database of 50 clients including names, contact information, and last communication dates. Applied an automated status system (Overdue, Needs Follow-Up, Up-to-date) and generated weekly reports highlighting the top 5 clients needing urgent attention.
Created a client follow-up tracking system to organize and prioritize client communications. Built a database of 50 clients including names, contact information, and last communication dates. Applied an automated status system (Overdue, Needs Follow-Up, Up-to-date) and generated weekly reports highlighting the top 5 clients needing urgent attention.
Tools Used: Google Sheets, Data Organization, Reporting
Key Skills Demonstrated:
- Data entry and organization
- Client relationship management support
- Creating reports and summaries for management
- Color-coded tracking for easy prioritization
Deliverables:
- Client follow-up tracking sheet (50 clients)
- Weekly summary report with overdue clients
📌 Project Title: Branding & Social Media Launch Kit – FreshBrew Café
📄 Project Overview:
Designed a complete branding and marketing package in Canva for FreshBrew Café, a new coffee shop preparing for its grand opening. The project included a custom logo, cohesive social media templates, promotional flyers, and a menu board — all aligned with the café’s warm, inviting brand identity.
Designed a complete branding and marketing package in Canva for FreshBrew Café, a new coffee shop preparing for its grand opening. The project included a custom logo, cohesive social media templates, promotional flyers, and a menu board — all aligned with the café’s warm, inviting brand identity.
🎨 Deliverables:
- Primary logo design with coffee-inspired iconography
- Instagram post & story templates for promotions and engagement
- A5 flyer highlighting grand opening details and special offers
- Menu board with clean, easy-to-read layout
💡 Result:
Delivered an editable, brand-consistent design suite that helped FreshBrew Café launch with a strong visual identity, attracting customers online and in-store.
Delivered an editable, brand-consistent design suite that helped FreshBrew Café launch with a strong visual identity, attracting customers online and in-store.
📌 Project Title: Social Media & Marketing Design Package – GlowPath Coaching
📄 Project Overview:
For GlowPath Coaching, a personal development brand, I designed a cohesive marketing package in Canva to support the launch of their "Unlock Your Best Self" 30-day coaching program. The goal was to create visually appealing, brand-consistent materials that could be used across social media platforms and print to attract and engage potential clients.
For GlowPath Coaching, a personal development brand, I designed a cohesive marketing package in Canva to support the launch of their "Unlock Your Best Self" 30-day coaching program. The goal was to create visually appealing, brand-consistent materials that could be used across social media platforms and print to attract and engage potential clients.
🎨 Deliverables:
- Facebook Cover Banner (820 x 312 px) – Featured the program name, tagline, and brand colors for a professional first impression.
- Instagram Post Templates (3 variations, 1080 x 1080 px) – Motivational quote designs with space for the brand’s logo and hashtags.
- Instagram Story Templates (3 variations, 1080 x 1920 px) – Dynamic layouts for countdowns, tips, and reminders.
- A4 Digital & Print Flyer – Highlighted program details, benefits, and contact information in an easy-to-read, modern layout.
🎯 Key Skills Used:
- Canva (Magic Design & manual editing)
- Brand consistency and typography selection
- Visual storytelling and layout design
- Creative adaptation for multiple formats
💡 Result:
Delivered an editable, ready-to-use design suite aligned with GlowPath Coaching’s brand identity, ensuring the client could easily update content in the future while maintaining a professional, cohesive look across all channels.
Delivered an editable, ready-to-use design suite aligned with GlowPath Coaching’s brand identity, ensuring the client could easily update content in the future while maintaining a professional, cohesive look across all channels.
Calendar Management
Implemented a comprehensive calendar management system for a busy executive, color-coding different types of appointments and ensuring optimal time allocation for various activities.
Color-coded event categorization
Strategic time blocking for deep work
Automated reminders and notifications
Buffer time between meetings
Meeting Agenda Creation
Designed and prepared professional meeting agendas for executive team meetings, ensuring clear communication of topics, time management, and accountability for action items.
Structured time allocation for topics
Clear presenter assignments
Meeting preparation documentation
Action item tracking
Email Management
Implemented an efficient email management system for a client, organizing their inbox with labels, filters, and priority flags to ensure important communications are never missed.
Custom label system for categorization
Priority inbox configuration
Automated filters for common emails
Regular inbox maintenance
Travel Itinerary Planning
Created comprehensive travel itineraries for business trips, ensuring all details from transportation to accommodations and meetings are meticulously organized and clearly documented.
Detailed timeline with precise scheduling
Contact information for all service providers
Transportation and accommodation details
Important reminders and travel documents
Research & Information Gathering
Conducted in-depth research and compiled comprehensive data sets for client projects, transforming raw information into organized, actionable insights with clear visualizations.
Thorough data collection from reliable sources
Organized spreadsheets with proper formatting
Data visualization and chart creation
Source verification and citation
Automated Thank You Email Workflow
Designed and implemented a Zapier automation workflow that sends personalized thank you emails in response to Google Form submissions, improving client engagement and follow-up efficiency.
Form response trigger configuration
Data formatting and personalization
AI-powered response analysis
Automated email delivery system
AI-Powered Portfolio Chatbot
Created a custom AI chatbot to handle client inquiries on my portfolio. The bot shares my hourly rate, services, availability, and onboarding process, and answers common hiring questions. Built with Zapier, it showcases my skills in automation, client communication, and streamlining virtual assistant workflows.
Intelligent response system for client inquiries
Automated sharing of rates and availability
24/7 client support and lead qualification
Seamless integration with portfolio website
Customer Order Automation
Built an automated customer order notification system using n8n that monitors Google Sheets for new orders and instantly sends email alerts to the team. This workflow eliminates manual order tracking and ensures immediate team notification for faster order processing.
Real-time Google Sheets monitoring
Automated email notifications to team
AI-powered message formatting
Zero manual intervention required
Client Follow-up Automation
Developed an intelligent client management automation using Airtable that monitors client records and automatically sends follow-up reminders via Slack when clients are onboarded or when their data changes. This system ensures no client falls through the cracks and maintains consistent communication.
Automated client record monitoring
Real-time Slack notifications for team
Client onboarding status tracking
Customizable follow-up triggers
Multi-Platform Form Automation
Built a comprehensive form response automation using Make.com that integrates Google Forms with Google Sheets, sends personalized thank you emails via Outlook, and notifies the team through Microsoft Teams. This multi-platform workflow ensures seamless data collection and immediate team awareness.
Automatic Google Sheets data integration
Personalized thank you email automation
Real-time Microsoft Teams notifications
Cross-platform workflow orchestration
Email Marketing Campaign for Natural Skincare Brand – GlowSkin
Developed and executed a targeted email marketing campaign for GlowSkin Naturals, a clean beauty brand specializing in plant-based skincare. The project aimed to welcome new subscribers, introduce the brand’s values, and build long-term customer engagement
SaaS Product Launch Workspace (Click Up) – Nexlify AI
I built a comprehensive project management workspace in ClickUp for an AI SaaS startup preparing for launch. The system covers Product Development, Marketing, Onboarding, and Growth. It includes custom dashboards, automations, sprint tracking, GTM task pipelines, and documentation — all optimized for team visibility and execution speed.
AI Chatbot for Real Estate Lead Capture & Automation
Developed a smart, ChatGPT-powered chatbot using Chatbase for a mock U.S.-based real estate company, BrightNest Realty. The bot handles FAQs, collects buyer/seller details, schedules property tours, and routes leads to the backend using Zapier. It’s trained on the company’s services, location, pricing, and workflow—providing instant, accurate responses 24/7 and saving agents hours of manual work.
Tools Used: Chatbase · Zapier · Airtable · Calendly · Gmail
Key Skills: AI chatbot setup, API/webhook integration, real estate automation, no-code workflow building
Key Skills: AI chatbot setup, API/webhook integration, real estate automation, no-code workflow building
📂 Email-to-Drive Workflow Automation (Make.com)
Built an automated workflow using Make.com that monitors a Gmail inbox and uploads any received file attachments directly to a specified folder in Google Drive. This automation eliminates the need for manual downloads, improves file organization, and ensures important documents are stored securely and instantly accessible in the cloud.
Tools Used: Make.com · Gmail · Google Drive
Key Skills: Workflow automation · File management · Email parsing · No-code integration · Cloud storage setup
Key Skills: Workflow automation · File management · Email parsing · No-code integration · Cloud storage setup
🔁 Automation Project: Airtable to Google Sheets Sync
Description:
I created an automation workflow using Make (Integromat) to seamlessly transfer and structure data between Airtable and Google Sheets.
I created an automation workflow using Make (Integromat) to seamlessly transfer and structure data between Airtable and Google Sheets.
The scenario is designed to:
- Watch for new records in an Airtable base.
- Set and manipulate variables using the Tools module to clean or transform the data.
- Add a new row into a Google Sheet with the processed data.
- Update rows in the same sheet if necessary.
This integration helps in maintaining real-time backups and structured reporting from Airtable to Google Sheets, supporting ongoing data analysis or project tracking needs.
Tools used:
- Make.com
- Airtable
- Google Sheets
- Make Tools: Set Variable, Set Multiple Variables